Black Tie Webs

Why is my Royal Vegas withdrawal still pending, and why has my deposit not shown up? A pending withdrawal most often waits on an identity or payment check that has not finished yet.

Withdrawal still pending after the request

The player sees a pending status on the withdrawal and the balance has not moved to the bank. At royal-vegas.it.com, a request can sit in review while the account is checked. Common causes include:

• Identity verification is not complete on the account.
• The withdrawal method does not match the deposit method used.
• A bonus is still active on the balance and the funds are tied to it.
• Payment details on file differ from the ones used for the request.
• A routine security review has flagged the account for a manual check.

Work through these steps in order:

1. Open the account history and note the exact status shown for the withdrawal.
2. Check that the requested amount is no higher than the balance available for withdrawal.
3. Complete any identity step that is still marked as open.
4. Confirm that the withdrawal method matches the deposit method used.
5. Finish or cancel any active bonus before requesting a withdrawal.
6. Make sure the payment details on file are current and correct.
7. Remove any old payment details that are no longer in use.
8. Submit one withdrawal request at a time and wait for it to clear.
9. Keep the account balance clear of new deposits until the request is settled.
10. Note the date and status of the request for your own records.
11. Check the account messages for any request for extra documents.
12. Respond to that request with clear, complete documents.
13. Send documents as full-page images or PDFs, not cropped photos.
14. Make sure the name on the documents matches the account name.
15. Wait for the review to finish before starting a new request.
16. Contact support if the status has not changed and no message explains why.

Contact support once all steps are done and the request is still pending with no clear reason shown on the account.

Deposit taken by the bank but missing from the balance

The player sees the money leave the bank while the casino balance stays unchanged. This gap usually comes from one of these causes:

• The payment provider has not yet passed the confirmation to the casino.
• The deposit was sent to an old or wrong payment reference.
• A bonus code was entered and the funds are held in a separate bonus balance.
• The account has a pending identity check that holds new deposits.
• The bank marked the transfer for a manual review on its side.

Follow these steps:

1. Refresh the balance after a short wait to see if the deposit lands.
2. Open the transaction history and look for the deposit entry.
3. Compare the amount and reference in the bank app with the casino record.
4. Check whether a bonus balance holds the funds instead of the main balance.
5. Confirm that the payment details used match those on the account.
6. Make sure the account name and the bank account name are the same.
7. Complete any open identity step that may be holding the deposit.
8. Avoid sending a second deposit to the same reference while the first is unclear.
9. Keep the bank receipt or confirmation for reference.
10. Write down the time the bank marked the payment as sent.
11. Contact support with the amount and the bank reference, not the full card number.
12. Send a screenshot of the bank confirmation if support asks for it.
13. Follow the reply from support on where the funds are held.
14. Do not share card numbers or passwords in any message.
15. Wait for the check to close before depositing again.
16. Contact support again only if the case stays open with no reply.

Contact support as soon as the bank confirms the payment and the balance still shows nothing after the checks above.

Login blocked or account locked after failed attempts

The player enters the details and sees an error, or the account shows as locked after several tries. Possible causes:

• The password was typed with a wrong layout or an extra space.
• Too many failed attempts triggered a temporary lock.
• The login email or username has changed and the old one is still used.
• Two-step verification codes are not arriving or are out of date.
• A security alert on the account has paused access.

Try these steps:

1. Stop entering the password after the first error to avoid a longer lock.
2. Type the password into a plain text field first to see it clearly.
3. Remove any space at the start or end of the password or email.
4. Check the keyboard layout and capital letters before trying again.
5. Use the password reset option on the login page.
6. Open the reset link on the same device and browser you use to log in.
7. Set a new password that differs from the old one.
8. Log in with the new password from a fresh browser window.
9. Clear the browser cache and cookies if the error repeats.
10. Try a different browser or a private window.
11. On a phone browser, close extra tabs and reload the page.
12. Check that two-step verification codes arrive and are used before they expire.
13. Use the backup codes if the main code does not arrive.
14. Keep the account email inbox open for security messages.
15. Wait out the lock if the account shows it is temporary.
16. Contact support if the lock remains or no reset email arrives.

Contact support when the account stays locked and no reset message reaches the inbox after several tries.

Identity verification stuck or documents rejected

The player uploads documents but the KYC status stays pending, or a document is refused. Frequent reasons are:

• Photos are blurred, cropped or show glare on the text.
• The document has expired or the details are out of date.
• The name on the document does not match the account name.
• Only one side of a two-sided document was sent.
• The proof of address is older than the accepted period or shows another person.

Use this order:

1. Open the KYC section and note which document type is still missing.
2. Take new photos in daylight with the whole document in the frame.
3. Keep all four corners and edges visible in each photo.
4. Avoid flash and reflections on glossy cards or paper.
5. Send both sides of any document that has two sides.
6. Use a document that is current and not expired.
7. Make sure the name matches the account name exactly.
8. For proof of address, use a document that shows your name and address clearly.
9. Use a recent document, not one from a past period.
10. Send files as JPG, PNG or PDF in the format the upload form accepts.
11. Keep each file below the size limit shown on the upload form.
12. Upload one document type at a time and wait for its status to update.
13. Do not send the same document many times in a row.
14. Check the account messages for the exact reason a document was rejected.
15. Fix that one reason and upload the document once more.
16. Keep a copy of every document you send.
17. Contact support if the status stays pending after a correct upload and no reason is given.

Contact support when a correct document is still rejected or the KYC status does not move after the steps above.

Keep your account name, payment details and documents consistent from the first deposit, and most of these blocks never start.